Thank you so much for messaging us here at T-Mobile and we appreciate your patience in waiting for us to respond back to you! This is Kristine.
Kristine-thanks. Just gonna be up front, I've been on the phone and on chat 3 times today and no one seems to be able to get this solved.
I appreciate your time and effort trying to get the issues resolved. You mentioned that you are having problem when making payment right? Were you able to contact your bank just to confirm that they are allowing the payment to be processed? There are just some instances that the issues is with the bank already.
I can't seem to get in contact with my bank by phone, being out of the country and all, but I've looked into my account to be sure and there should be no reason this won't go through, other than a digital glitch-this is the same card / account I use every month, and every month there seems to be a different problem getting this processed. My average time spent trying to pay my bills with y'all is about 2 hours.
I would recommend a different card the next time, just in case you have an extra that you can use. By the way, your account is under Prepaid 2.0 right?
Yes, it is prepaid. The card isn't the problem. I have never had an issue using it in your store. Every single time I try to pay online or by phone there's an issue. And it's the same card I've used every time for over a year.
I don't want to have to break up with T Mobile, but this makes it so hard...
Because it always ends up getting worked out after a few attempts and negotiations. It's exhausting. I just want to give y'all the money and be able to use my phone.
The modern world is crushing my spirit, Kristine. I just want to have an exchange of money for services and be on with my day, to go outside, not be trapped inside trying to pay my phone bill...
I totally get where you're coming from, I personally pay my bills as well monthly and I wanted the most convenient option possible. I really prefer to do it over an app instead of dropping by at the store.
By the way, have you tried to make payment on the app/website before
Thanks, Kristine. The app has never worked for me. Can't even log in. The website rarely works for me, either. It's wearing me out. The phone app doesn't work. Your website doesn't work. Nothing about any of the things supposed to make taking care of things easier actually is any easier in the end. What have we done to ourselves?
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